Refund & Cancellation Policy

This policy explains how shopkeepers may cancel a ContoDesk subscription and when refunds may apply. It should be read together with our Terms of Service and [SUBSCRIPTION/PRICING TERMS].

To cancel your subscription, contact [SUPPORT EMAIL] or your ContoDesk administrator with your shop name and registered mobile number. Cancellation requests must come from an authorised account holder or shop administrator.

Cancellation effective date: [CANCELLATION EFFECTIVE DATE RULE — e.g. end of current billing period — TO BE CONFIRMED BY OWNER].

[SUBSCRIPTION/PRICING TERMS]

Refunds, if any, are available only as stated in your shop agreement or the pricing terms above. Unless otherwise specified:

• Refund requests must be submitted within [REFUND REQUEST WINDOW — TO BE CONFIRMED BY OWNER] of the charge in question.
• Partial-period refunds may be calculated on a [PRO-RATA BASIS / NO PRO-RATA — TO BE CONFIRMED BY OWNER].

The following are generally non-refundable unless required by law or explicitly agreed in writing:

• Fees for periods already consumed before cancellation.
• Setup, onboarding, or custom integration fees — [IF APPLICABLE — TO BE CONFIRMED BY OWNER].
• Third-party charges (payment gateway fees, SMS/WhatsApp credits) passed through at cost.
• Accounts terminated for breach of our Terms of Service.

Approved refunds will be returned to the original payment method within [REFUND PROCESSING TIMELINE — TO BE CONFIRMED BY OWNER] business days. Bank or gateway processing may add additional time.

If the original payment method is unavailable, we will contact you at [SUPPORT EMAIL] to arrange an alternative where permitted.

After cancellation, access to ContoDesk ends. Export or backup of your business data before cancellation is your responsibility unless [LEGAL ENTITY NAME] offers a data export process described in [DATA EXPORT PROCESS — TO BE CONFIRMED BY OWNER].

Refund and cancellation queries: [SUPPORT EMAIL]
Grievance Officer: [GRIEVANCE OFFICER NAME] — [GRIEVANCE EMAIL]